The AirHood products are designed to the highest standards to make clean cooking a reality for everyone. The AirHood offers 1 year standard warranty and extended warranty plans if needed. Should you encounter any difficulties, while using and operating your product in observation of the instruction manuals and in the intended environment, our customer team is ready to assist you viasupport@theairhood.com or ourcontact form here.
AIRHOOD also offers a 30 day moneyback guarantee for all products that are defective. If you believe you have received an item that is defective or damaged, please contact us immediately at support@theairhood.com for further instructions. For more information on our refund policy and returns for non-defective products, please see Refund Policy
Shipments received with damaged product will be replaced with a new shipment. Returns must have an RMA number assigned by AIRHOOD or they will be refused with all costs and risks assumed by the sender.
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1 YEAR STANDARD WARRANTY
6 MONTH EXTENDED WARRANTY
AIRHOOD COVERPLUS - 1 YEAR EXTENDED WARRANTY
1 YEAR STANDARD WARRANTY
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1 year standard warranty is valid for a 12-month period from the date of purchase of merchandise on theairhood.com.
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This warranty comes with your purchase as a default.
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The warranty is valid for orders placed to the U.S. only.
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The warranty is applicable to the following products – The AirHood, Oil Filter, Base Boost only.
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Merchandise found to be defective within the warranty period may be repaired or replaced to the customer out of AIRHOOD's warehouse stock. Decision will be made by the support team after customer has been in touch via email.
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Replacement or repair shipments are free of charge within the U.S. only.
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In these conditions, "Defective" applies to a product that fails or ceases to operate fully and correctly at any time within the warranty period, due to manufacturer's defect or other mechanical malfunctions.
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BATTERY: When operating under normal conditions, wireless AirHood battery is designed to retain ≥ 80% capacity after 300 charging cycles. Natural decline in battery capacity is standard with lithium-ion batteries and not considered defective. On the other hand, defective batteries (e.g. failing to hold charge) due to manufacturer and workmanship faults may be covered in the warranty.
6 MONTH EXTENDED WARRANTY
- VALIDITY
- The 6 month extended warranty will commence after the completion of 1 year standard warranty period on the same terms and conditions as applicable for standard warranty.
- The warranty must be purchased with the merchandise at the same time (within the same order invoice).
- The offer is not applicable for purchases made outside of theairhood.com
- The warranty is valid for orders placed to the U.S. only.
- Note: All orders placed from June 20th 2023 - November 14th 2023 & after Jan 6th 2024 on theairhood.com are eligible for a free extended warranty of 6 months in addition to the 1 year standard warranty.
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The warranty is applicable to the following products – The AirHood, Oil Filter, Base Boost only.
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Merchandise found to be defective within the warranty period may be repaired or replaced to the customer out of AIRHOOD's warehouse stock. Decision will be made by the support team after customer has been in touch via email.
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Replacement or repair shipments are free of charge within the U.S. only.
-
In these conditions, "Defective" applies to a product that fails or ceases to operate fully and correctly at any time within the warranty period, due to manufacturer's defect or other mechanical malfunctions.
-
BATTERY: When operating under normal conditions, wireless AirHood battery is designed to retain ≥ 80% capacity after 300 charging cycles. Natural decline in battery capacity is standard with lithium-ion batteries and not considered defective. On the other hand, defective batteries (e.g. failing to hold charge) due to manufacturer and workmanship faults may be covered in the warranty.
AIRHOOD COVERPLUS - 1 YEAR EXTENDED WARRANTY
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AirHood CoverPlus is an optional 1 year (12-month) extended warranty plan available for purchase at the cost of US$35 on theairhood.com
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The 1 year extended warranty will commence after the completion of 18 months warranty (1 year standard warranty period + 6 months free extended warranty if applicable) on the same terms and conditions as applicable for standard warranty.
- Otherwise, the 1 year extended warranty will commence after the completion of 12 months warranty (1 year standard warranty period) on the same terms and conditions as applicable for standard warranty.
- The warranty must be purchased with the merchandise at the same time. (within the same order invoice).
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The warranty is valid for orders placed to the U.S. only.
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The offer is neither transferable nor exchanged for cash or products.
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The warranty is applicable to the following products – The AirHood, Oil Filter, Base Boost only.
-
Merchandise found to be defective within the warranty period may be repaired or replaced to the customer out of AIRHOOD's warehouse stock. Decision will be made by the support team after customer has been in touch via email.
-
Replacement or repair shipments are free of charge within the U.S. only.
-
In these conditions, "Defective" applies to a product that fails or ceases to operate fully and correctly at any time within the warranty period, due to manufacturer's defect or other mechanical malfunctions.
-
BATTERY: When operating under normal conditions, wireless AirHood battery is designed to retain ≥ 80% capacity after 300 charging cycles. Natural decline in battery capacity is standard with lithium-ion batteries and not considered defective. On the other hand, defective batteries (e.g. failing to hold charge) due to manufacturer and workmanship faults may be covered in the warranty.
EXCLUSIONS
In addition, the warranties do not cover ordinary wear and tear of the product, damage as a result of misuse, accidental damage, damage as a result of modifications, alterations or use of incompatible parts.
The warranty does not cover free replacement or repairs shipments outside of U.S.
